As of now, you can use our digital ticket system to report your service case online. Our guarantee for you? The quickest possible response during regular working hours plus an orderly, comprehensible service history. So you always know what’s going on. 5 steps to your ticket  here:

If you do not yet have access, please start with step1:

 Please enter your email address, and you will receive your personal password:

 Now log in with your email address and password:

 Click on the green "+" to start a new ticket:

 In the final step, please fill in all the fields, and remember the serial number, which is located on your system’s type plate:

 To the ticket system  here 


Please give us a call or send us an email. We are looking forward to helping you.

phone: +49 (0)741 - 174 575 - 0